Public Customer Service
Virtual : Zoom
Virtual
When: Aug 11, 2026
1000 Spots remaining
Working and navigating public customer service presents its own unique set of challenges. This seminar will provide an overview of working with the public and some of the misconceptions the public may have about government, the nature of hostile and abusive behavior and some specific strategies for defusing and managing challenging situations.
Speaker Bio
Carolyn Miller is the assistant county manager for human resources for Chatham County and is the principal instructor in their comprehensive in-house training curriculum on leadership, management, and supervision. She is a graduate of the University of Wisconsin with degree in history, from Pennsylvania State University with a master’s in human resources and employment relations, and East Carolina University with a post-graduate certificate in community college instruction. She also works with the North Carolina State University and the University of Kentucky, instructing courses in supervision, leadership and diversity, equity and inclusion for their continuing education programs for local government employees.
Schedule
This is a virtual workshop. You will be emailed a Zoom link prior to the workshop. Class check-in will begin at 830am, with instruction beginning promptly at 9am and adjourning around 11am.
Course Fee
The registration fee for the workshop is $25.00 per person. All South Carolina city, county, or state employees receive a LTAP scholarship registration fee of $25.00.
Advanced registration is encouraged so that an accurate estimate of the number of workshop participants can be obtained. Workshops with low advanced registration will be subject to cancellation.
Who Should Attend
This workshop is for anyone (management or line-staff) whose job has a direct impact on other people and who has an interest in learning new skills or enhancing existing ones for providing excellence in service within the Public Sector.
Payment Policy
UPDATED 2/15/23 – The Transportation Technology Transfer Service now accepts Electronic Check (ACH) payments in addition to credit card payments. While credit card payments are still the preferred payment method, you now have the Electronic Check (ACH) option. Your payment must be received within 5 business days of your registration. If your registration payment is not received by then, you will not be guaranteed registration for the conference.
Cancellation Policy
If you cancel your registration more than 72 hours before a class, your registration fee will be refunded, less a $35 processing fee. If you do not cancel before the 72 hour deadline your registration fee will not be refunded. You may send a substitute in your place, provided that you inform us of the substitute’s name no later than 24 hours before the training. No-shows will not have their registration fee refunded.
If you have questions regarding workshop registration please email Customer Service or call 864-656-4183.
